Connect you and me by pipe, and build friendship by quality

Commitment for after-sales service of products

In order to create famous brands, improve the visibility of enterprises and establish the image of enterprises, we solemnly promise you with the principle of "the most favorable price, the most thoughtful service and the most reliable product quality" in the spirit of "all pursuing high quality and customer satisfaction"


一、Product Quality Commitment:

1. There are quality records and testing data in the manufacturing and testing of products.

2. To test the product performance, we sincerely invite users to personally inspect the whole process and the whole performance of the product, and then pack and ship the product after it is confirmed to be qualified.  

二、Product price commitment:

1、In order to ensure the high reliability and advanced nature of the products, the selection of materials for the system is based on domestic or international high-quality famous brand products.

2、Under the same competitive conditions, our company sincerely provides you with the most favorable price on the basis of not reducing the technical performance of the products and changing the parts of the products.  


三、Delivery commitment:

 1、Product Delivery Date: As far as possible according to user requirements, if there are special requirements, need to be completed ahead of time, our company can organize production, installation, and strive to meet user needs.  

  2、When the products are delivered, our company provides the following documents to users.  

  2.1 Raw Material Inspection Report (including Copies of Quality Guarantee)

  2.2 Physical and Chemical Performance Test Report

  2.3 NDT Report (MT, UT)

  2.4 Test Report of Shape Size (Including Wall Thickness)

  2.5 Report on Heat Treatment

  2.6 Quality Certificate of Products

  2.7 Other Information Required by Owners


四、After-sales service commitment:

1、Pre-sale service

Provide the owner with samples of products and other information, answer the questions raised by the owner at any time, provide the owner with the optimal product plan according to the product characteristics and design requirements, maintain close contact with the engineer, maintain long-term cooperation and communication with the user, and provide all-round technical consultation services.

 2、Service in Sale

1) Guarantee timely delivery of products after the signing of product purchase and sale contracts, timely and safe arrival of documents in the owner's hands, after the product arrives at the designated location of the owner, the owner and the relevant personnel of our factory will jointly inspect the products. If shortages and quality problems are found, our company will ensure timely handling.

2) At the stage of product use, our company provides technical consultation service at any time.

3) Actively cooperate with user departments and installation units for product acceptance. 

3、After-sales service

1) Our company will guarantee the quality of products in accordance with the requirements of tender documents.

2) The warranty period is 12 months from the date of the acceptance certificate signed by the representatives of both parties. During the warranty period, the products provided by our company are damaged due to product quality, personnel operation and other reasons (except for irresistible reasons). Our company will repair and replace them free of charge. And lifelong free training for employers.

3) When problems arise outside the warranty period, our company will charge for the cost of maintenance and replacement of products.

4) Our company will reply to users'questions about products in practical use at any time.

5) When there is a problem with the product, our technicians will respond within 1 hour after receiving the notification and arrive at the scene within 24 hours.



Copyright:Hebei Zhongran Pipefitting Co., Ltd.    冀ICP备19004948号-6

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